Shopping Terms

Laptop-battery-zone.com 100% SATISFACTION GUARANTEE

 Laptop-battery-zone.com 100% SATISFACTION GUARANTEE Your satisfaction is extremely important to us, and your feedback helps us improve our products and services. If for any reason you are not 100% satisfied with your purchase, contact an Laptop-battery-zone.com contact solutions specialist within 30 days from the invoice date for a full refund or exchange, excluding shipping and handling charges. Less 15% restocking fee.

REFUNDS – Refunds will be made with the same method of payment as the original order. Credit card refunds may be made only to the same card used for the original purchase. If a check was used, a refund may take up to 45 days.

SHIPPING & HANDLING CHARGES – Shipping and handling charges are non-refundable, including any charges incurred for COD orders, Saturday delivery or shipments that are refused. Shipping and Handling Rates are subject to change without prior notice. Oversize items and some destinations may be subject to additional charges.

STYLES: Actual styles of some products may vary from the pictorial representation found in the catalog and / or web site.

PRICING: All prices are subject to change without prior notification. We are not responsible for misprints or out of stock items.

TO RETURN MERCHANDISE: OBTAIN A RMA #

1. All returns must have a RMA number for processing. email us to receive a Return Merchandise Authorization (RMA) number. RMA’s are only valid for 15 days (Postmarked by or Carrier Posted by the 15th day) and can only be obtained by calling this number.

2. Packages without a RMA number on the outside of the package will not be accepted.

3. Products received after 30 days will be returned to the customer and freight billed to the customer’s credit card.

RETURN PACKAGING – Repack the product in its original packaging, along with all manuals and related materials. Place the packaged product in a protective outer box. The RMA number must be clearly marked on the outside box / package. Please Note: We must receive all original products in order to process your return or exchange. Laptop-battery-zone.com is not responsible for products that are damaged due to poor packaging or lost shipments. Remember to keep your Tracking Number.

RETURN SHIPPING CHARGES – The customer is responsible for shipping charges on returned products;Laptop-battery-zone.com will match your shipping method on your replacement or exchange product. If the return is our mistake, we will refund the shipping cost. We recommend shipping via ground. RETURN SHIPPING METHOD – laptop-battery-zone.com strongly recommends you fully insure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery for your protection. Remember to keep your Tracking Number.

PRODUCT DAMAGED IN TRANSIT – If your product arrived DAMAGED in transit, it is best to REFUSE it back to the carrier attempting delivery. Please inform Laptop-battery-zone.com of the refusal. If you accept the package, make sure it is noted on the carrier’s delivery record in order for Laptop-battery-zone.com to file a damage claim. Save the merchandise and the original box and packing it arrived in; notify Laptop-battery-zone.com immediately to arrange for a carrier inspection and pick up of the damaged merchandise.

RETURNED PRODUCT CONDITION: LIKE NEW CONDITION – All returned products must be returned 100% complete, including all of its components, all original boxes and packing materials, manuals, blank warranty cards and other accessories provided by the manufacturer. for INCOMPLETE, SCRATCHED or DAMAGED CONDITION – Laptop-battery-zone.com reserves the right to refuse crediting the customer’s account and the product will be returned to the customer. The return freight will be billed to the customer’s credit card. For more information, contact our department at:  sales@laptop-battery-zone.com